Yes. We use museum-grade 100% cotton rag papers and pigment inks.

Please allow up to 5-8 business days for an order to ship.

Yes.

If you are unable to complete your order in checkout, please contact us in the form in the Contact page. We may need to open orders to your country.

***Important Note*** - DeSerrano Gallery does NOT collect any import fees and any import fees due on foreign packages are the sole responsibility of the receiver.

Orders within the United States ship with tracking numbers, as do most international orders.

Some international orders do not ship with tracking numbers, as the service is only available to select countries with USPS First-Class Package International shipments.

To find out if your international order will ship with a tracking number, you may visit the following link: https://www.usps.com/international/first-class-package-international-service.htm

For US shipments, USPS Ground Advantage and Priority Mail packages come with a tracking number which we provide and comes with shipping insurance up to $100. Should your package get lost, you may file a claim within 60 days with the tracking number provided. Should you need additional documentation for your claim, please contact us using the form in the Contact page.

International shipments currently do not ship with insurance.

Once we ship an item, anything else is unfortunately out of our hands. We are not responsible for lost or stolen packages and are unable to provide a refund or replacement.

Returns are not accepted. Should there be any issues with your order, please contact us using the form in the Contact page.